Intelligent chatbots are providing new advantages to companies in a variety of fresh and sometimes surprising ways. For companies that want to bolster in-house communication among team members or incorporate chatbots into the hiring process, ensuring that the technology meets ethical and legal standards is paramount. Here’s what companies should keep in mind during chatbot development.
In 2020, workforces went remote overnight while dealing with the stress of the pandemic. These challenges required agility and collaboration from HR teams. They also presented opportunities to engage contingent workers, a trend that will continue into the new year. Here are the top contingent workforce trends of 2021. An unprecedented year created unfamiliar challenges
Hundreds of Trump supporters breeched security and entered the Capitol as Congress debated the a 2020 presidential election Electoral Vote Certification. (Photo by SAUL LOEB/AFP via Getty Images) On Wednesday, January 13, 2021—one week after the attack on the Capitol—I convened an urgent conversation on national unity. This was the third such conversation. The first
Several years ago, I wrote an article called “What’s on Your Company’s Dashboards?” At the time, I had been thinking quite a bit about how best to measure my company’s performance and ensure that it practiced team-wide accountability. In the article, I listed scores of quantitative measures that we were monitoring to make objective assessments
In 2021, CEOs are already hard at work transitioning the workforce back into the office. Offices will reopen based on three reasons that include: productivity, culture, and retention. Work from home was attractive prior to the pandemic in a flex-work model, but now that many have experienced it full-time, the realization that an all-and-nothing strategy
Warren Buffett is one of the most successful investors of all time, and he’s also one of today’s most quotable businessmen. Executives can learn a lot from Buffett, and one of the easiest ways to do so is to check out some of his quotes. Warren Buffett writes annual letters to Berkshire Hathaway Inc. (NYSE:BRK.A) shareholders,
Mary Barra is taking it to ‘em. The CEO of General Motors enjoyed a triumphal appearance at the virtual Consumer Electronics Show this week that bumped GM’s stock price, drew a chorus of praise from analysts and, most substantively, detailed her aggressive approach to leading an electric-vehicle revolution at America’s largest automaker — and setting
Bridgewater Interiors CEO Ronald Hall Jr. For Bridgewater Interiors, the best way to bounce back from a pandemic is to double down on what put the $2 billion maker of automotive seats in its strong position before the virus hit. The Detroit-based manufacturer emphasized flexibility, consistency and culture, as Bridgewater reopened its plants in Motown
In 2018, we published an article, Excelling in a VUCA Environment Requires a Learning Mindset, exploring how corporate leaders excel in a dynamic business environment, which we characterized using an acronym developed by the U.S. Army in the mid-1990s—VUCA. VUCA stands for Volatile, Uncertain, Complex, and Ambiguous and was coined by the Army to describe
U.S. President Donald Trump speaks about the 2020 U.S. presidential election results in the Brady Press Briefing Room at the White House in Washington, U.S., November 5, 2020. REUTERS/Carlos Barria In Lewis Carroll’s Alice’s Adventures in Wonderland, anyone displeasing the Queen of Hearts was summarily condemned by her command “Off with his head!” No matter
During the American League Championship Series (ALCS) in 2004, the Boston Red Sox were down three games to none. Having lost the third game by a score of 19-8 at Fenway Park, it appeared the Red Sox would lose to the Yankees once again, thus destroying their hopes of going to the World Series and
Blind followers, mindless drones, brainless idiots, yes men, weak-minded, and the uninformed definitely give being a follower a bad rap. These attributes don’t even fully capture the negative side of poor followership, as followers can also backstab, undermine, betray, and malign their leaders. In comparison, here’s a definition of a follower as proffered by Merriam-Webster:
BlackLine CEO Therese Tucker A computer programmer by training, Therese Tucker broke the tech sector’s gender barrier when she tapped her retirement savings to launch BlackLine in 2001. Fourteen years later, readying the finance and accounting automation software provider’s IPO, she looked for a CFO to partner with her in capitalizing on BlackLine’s early-mover status.
Failure is inevitable. Whether in business ventures, professional experiences or personal relationships, we will all experience a varying amount of failure in our lifetimes. It is very easy to dwell on all of the things that didn’t go right in the midst of failure. While this is understandable, there are significant benefits to be gained
As 2020, one of the most challenging, erratic and uncertain years in recent history, flipped the calendar to 2021, it is a good time to reflect on lessons learned from the turbulent and unique conditions of this past year and shift focus onto the future as the world continues on the track to recovery—physically, socially
One of the nation’s most successful women executives sat down with longtime Sports Illustrated Associate Editor Don Yaeger on our Corporate Competitor Podcast to discuss how sports shaped her professional trajectory. Dawn Hudson was born to compete in male-dominated spaces. One of three daughters of a sports enthusiast father, Hudson was drafted early on in
Even in the context of the positive news about the vaccine, the prolonged pandemic is a major source of uncertainty and this affects the entire society, including the business sector. Amid uncertainty and crises, there is a desperate need to project stability and, given the massive changes we have seen in our lives since March
After dethroning Mukesh Ambani as Asia’s wealthiest, Chinese billionaire Zhong Shanshan surpasses Warren Buffett on global rich list. Zhong Shanshan’s fortune rose by $13.5 billion in 2020, to $93.1-billion making him the sixth richest person on the planet. Warren Buffett, the Chairman of Berkshire Hathaway, has a net worth of $88.2 billion. Zhong Shanshan has
If Johnson & Johnson’s handling of the Tylenol tampering crisis is considered the gold standard for reputation management and product comebacks, a successful Covid-19 vaccination program with CEO leadership will need to top it and become the platinum standard. We all understand the stakes. After breakthrough science created vaccines in record time, we must now
Demonstrators breeched security and entered the Capitol as Congress debated the a 2020 presidential election Electoral Vote Certification. (Photo by SAUL LOEB/AFP via Getty Images) Editor’s Note: Jeff Sonnenfeld, CEO of the Yale Chief Executive Leadership Institute and longtime Chief Executive columnist, convened an off-the-record session with more than three dozen CEOs from some of
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