Intelligent chatbots are providing new advantages to companies in a variety of fresh and sometimes surprising ways. For companies that want to bolster in-house communication among team members or incorporate chatbots into the hiring process, ensuring that the technology meets ethical and legal standards is paramount. Here’s what companies should keep in mind during chatbot development.
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Hundreds of Trump supporters breeched security and entered the Capitol as Congress debated the a 2020 presidential election Electoral Vote Certification. (Photo by SAUL LOEB/AFP via Getty Images) On Wednesday, January 13, 2021—one week after the attack on the Capitol—I  convened an urgent conversation on national unity. This was the third such conversation. The first
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Several years ago, I wrote an article called “What’s on Your Company’s Dashboards?” At the time, I had been thinking quite a bit about how best to measure my company’s performance and ensure that it practiced team-wide accountability. In the article, I listed scores of quantitative measures that we were monitoring to make objective assessments
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Mary Barra is taking it to ‘em. The CEO of General Motors enjoyed a triumphal appearance at the virtual Consumer Electronics Show this week that bumped GM’s stock price, drew a chorus of praise from analysts and, most substantively, detailed her aggressive approach to leading an electric-vehicle revolution at America’s largest automaker — and setting
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Bridgewater Interiors CEO Ronald Hall Jr. For Bridgewater Interiors, the best way to bounce back from a pandemic is to double down on what put the $2 billion maker of automotive seats in its strong position before the virus hit. The Detroit-based manufacturer emphasized flexibility, consistency and culture, as Bridgewater reopened its plants in Motown
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During the American League Championship Series (ALCS) in 2004, the Boston Red Sox were down three games to none. Having lost the third game by a score of 19-8 at Fenway Park, it appeared the Red Sox would lose to the Yankees once again, thus destroying their hopes of going to the World Series and
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Blind followers, mindless drones, brainless idiots, yes men, weak-minded, and the uninformed definitely give being a follower a bad rap. These attributes don’t even fully capture the negative side of poor followership, as followers can also backstab, undermine, betray, and malign their leaders. In comparison, here’s a definition of a follower as proffered by Merriam-Webster:
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BlackLine CEO Therese Tucker A computer programmer by training, Therese Tucker broke the tech sector’s gender barrier when she tapped her retirement savings to launch BlackLine in 2001. Fourteen years later, readying the finance and accounting automation software provider’s IPO, she looked for a CFO to partner with her in capitalizing on BlackLine’s early-mover status.
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Failure is inevitable.  Whether in business ventures, professional experiences or personal relationships, we will all experience a varying amount of failure in our lifetimes. It is very easy to dwell on all of the things that didn’t go right in the midst of failure. While this is understandable, there are significant benefits to be gained
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As 2020, one of the most challenging, erratic and uncertain years in recent history, flipped the calendar to 2021, it is a good time to reflect on lessons learned from the turbulent and unique conditions of this past year and shift focus onto the future as the world continues on the track to recovery—physically, socially
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After dethroning Mukesh Ambani as Asia’s wealthiest, Chinese billionaire Zhong Shanshan surpasses Warren Buffett on global rich list. Zhong Shanshan’s fortune rose by $13.5 billion in 2020, to $93.1-billion making him the sixth richest person on the planet. Warren Buffett, the Chairman of Berkshire Hathaway, has a net worth of $88.2 billion. Zhong Shanshan has
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If Johnson & Johnson’s handling of the Tylenol tampering crisis is considered the gold standard for reputation management and product comebacks, a successful Covid-19 vaccination program with CEO leadership will need to top it and become the platinum standard. We all understand the stakes. After breakthrough science created vaccines in record time, we must now
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Demonstrators breeched security and entered the Capitol as Congress debated the a 2020 presidential election Electoral Vote Certification. (Photo by SAUL LOEB/AFP via Getty Images) Editor’s Note: Jeff Sonnenfeld, CEO of the Yale Chief Executive Leadership Institute and longtime Chief Executive columnist, convened an off-the-record session with more than three dozen CEOs from some of
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