Whether you are conducting business in person or conducting your business online, you must keep your customers safe. Safety builds trust between you and your clients, and when a client feels safe, they will continue to do business with you time and time again. There are several protocols you can put in place that will keep clients safe, and if you practice these protocols, you will set strong company/client relations.
Hire an IT Expert
First and foremost, get an IT expert on board that will ensure all client information will be safe when doing online sales. An IT expert will be able to build firewalls that will prevent hackers from accessing information, an IT expert will be able to encrypt transactions so no one can see what is happening while you are doing business, and an IT expert will also know what software to use to keep you safe.
Using things like Microsoft-Partner software and programs will ensure that all of your information and the information of your clients and employees will always be safe. If anyone were to hack into your system it would wreak havoc on your client relations and your entire business could crumble.
Know How to Deescalate Problems
There are going to come times when you and clients aren’t going to see eye to eye or clients and your team members are not going to see eye to eye. When this occurs, know how to deescalate problems as they arise. Being able to keep things on an even level where everyone can communicate helps protect customers from being treated unfairly.
In the event that your customer is not in the right, you still need to play peacemaker in order to make sure the situation is handled correctly. Some clients are worth letting go of, but if this is a customer that you are willing to keep, making sure you act diplomatically will protect everyone.
Openly communicating with clients and customers ensures a safe environment where everyone is on the same page. Never make a client feel that they are out of the loop because it can set them up for a huge failure and put them at risk of making a mistake that could negatively affect their experience or their business.
If a client starts making choices and decisions based on what they know and they don’t know all the right information, you will be at fault and they will be at risk. To minimize the risk, always make sure the client is receiving proper information and full communication at all times. You don’t want a client to flirt with receiving the wrong product and having a negative experience.
Keep Your Store Safe
If you are conducting business in your own store, keep your customers physically safe. Doing things like making sure the floors are always dry and free from debris and security cameras are always working are effective ways to ensure that everyone is covered if anything happens. Always keep walkways clear within your store so that the risk of falling or tripping are greatly reduced.
On the outside of your store, make sure that sidewalks are repaired and parking lots are not damaged and easy to navigate so that falls and fender benders don’t occur leaving you at fault for not providing a safe space for people to walk and drive.
Keep Things Clean
If you are running a brick and mortar store or office where your clients can come for meetings or customers can come to shop, make sure that everything is clean and free of germs. In a time when germs and getting sick are on the top of everyone’s minds, being conscious of this and showing your clients that you care about their well being will score you huge points.
So many people are more interested in making sure their business survives that they put the customer second. It’s a pleasing thing for a customer to see you care for them because then they will feel safe and they will become more loyal to you. Do the right thing and show people that you care so that you can build a great relationship with everyone.
In short, take care of your people and they will take care of you. It’s every business owner’s top priority to keep their clients safe as they continue to conduct business. People want to feel seen and feel human, and when you can provide that for them, you will only see growth and loyalty with your business associates.